Muriwai Estate – Guest Information & Terms

Muriwai Estate welcomes guests year-round, however availability is limited during peak periods.

Guests may choose between a self-catered stay or a fully hosted experience. Simply let us know your preference and our team will tailor the arrangements to suit your needs. We work with a selection of top-tier private chefs, catering companies, and service staff.

  • Stay Details

    • Minimum stay: 3 nights

    • Check-in: 3:00 pm

    • Check-out: 11:00 am

    • Up to 12 guests

    The nightly rate includes daily housekeeping with towel changes.
    For stays longer than 5 nights, a mid-stay linen change and deep clean will be provided.

    Complimentary Inclusions

    • Breakfast provisions

    • Bottle of New Zealand sparkling wine

    • Milk

    • Welcome basket with local produce

    • Espresso and filter coffee, selection of teas

    • Pantry staples

    • High-speed Wi-Fi & Smart TV

    Guests have exclusive use of the pool, spa pool, grounds, and indoor/outdoor fireplaces. Firewood is provided.

    Use of Facilities & Safety

    Use of all facilities (including pool, spa, cold plunge, saunas and trampoline) is entirely at guests’ own risk. Muriwai Estate accepts no responsibility for injury or loss.

    • Children must be supervised at all times

    • No children are permitted to use the cold plunge pool

    Property Rules

    • Muriwai Estate is a non-smoking property

    • No animals permitted, except registered guide or assistance dogs

    • The property must be used strictly in accordance with your reservation

    • Any additional guests, events, or commercial use require prior written approval and may incur additional fees

    • If unauthorised use occurs, guests may be required to vacate immediately with no refund

    While we respect guest privacy, the estate manager reserves the right to inspect the property with a minimum of 2 hours’ notice.

    Insurance & Liability

    • Guests’ personal belongings and vehicles are not insured by Muriwai Estate

    • Guests are strongly advised to obtain comprehensive travel insurance

    Privacy Policy

    Your personal information is stored securely and treated with strict confidentiality. It will never be shared externally. You may request removal of your data from our system after your stay.

    Payment Terms

    • All rates are in NZD and include 15% GST

    • 25% deposit required to confirm booking

    • Remaining balance due 90 days prior to arrival

    • Payment by credit card or bank transfer

    • Credit card payments incur a 2.9% fee

    • Additional guests must be advised at least 24 hours prior to check-in

    Cancellation Policy

    More than 45 days prior to check-in:

    • 25% cancellation fee applies

    • Deposit is non-refundable

    • If paid in full, 75% refund applies

    Within 45 days of check-in:

    • 50% of total booking value is refundable

    • Security Bond
      A security bond of NZ$3,000 will be held on the guest’s credit card prior to arrival. This bond serves as security against any damage, loss, or additional cleaning required during the stay or event. The bond will be released in full following a post-stay or post-event inspection, provided no issues are identified. Any deductions for damages or additional costs will be communicated to the guest promptly.

Payment Terms, Cancellation & Amendments to your booking

  • All rates are quoted in New Zealand Dollars (NZD) and include 15% GST.

    To secure your accommodation reservation, a 25% deposit of the total booking amount is required. The remaining balance is due 90 days prior to your arrival.

    To secure your event reservation, a 30% deposit of the total booking is required. The remaining balance is due 90 days prior to the event date.

    Please let us know at least 24 hours in advance if you wish to add additional guests to your booking.

    Payments can be made via credit card or direct bank transfer. Please note that credit card payments incur a 2.9% processing fee.

    Changing Your Booking Dates:
    We understand that plans can change. Booking dates can be adjusted subject to availability, so please contact us as early as possible to discuss a new date.

    Cancellations:

    • More than 45 days prior to check-in:

      • If the full booking has been paid, 75% of the total amount will be refunded.

      • If only the deposit has been paid, the deposit is non-refundable.

      • Any refunds will be processed minus a 25% cancellation fee.

    • Within 45 days of check-in:

      • 50% of the total booking amount will be refunded.

    We aim to make your stay as seamless and stress-free as possible. If you have any questions about your booking, changes, or cancellations, please don’t hesitate to reach out to us.

By making a booking with Muriwai Estate you acknowledge and agree to the terms and conditions stipulated above.